At CommWell Health everything we do is centered around you! Beginning with the relationship and partnership we build with every patient to understand your preference, values, cultures, needs and expectations. We hope the following Frequently Asked Questions will assist you and help you to understand CommWell Health. If you need further assistance please contact 1-877-WELL ALL (1-877-935-5255).
CommWell Health provides total or a holistic approach to meeting people’s needs of body, mind and spirit through prevention, wellness, acute and ongoing chronic care. If you need more advance care or testing we will coordinate your referral. CommWell Health helps you get the appointment and coordinates follow up as part of your total care plan. We make it easy! We offer:
No, we are not a free clinic. There is a charge for the health care services that we provide. However, because we are a non-profit Federally Qualified Health Center, we are able to offer reduced rates to people who qualify and no one will be turned away based solely on their ability to pay.
No, not all of our locations offer the same services. However, if your doctor and team of health care providers determine that you are I need of care that is not currently offered at your CommWell Health center, we will refer you to one of our other health centers or coordinate care with the appropriate partner provider in the community. We help make sure you get the care you need. Visit our locations tab for a listing of all CommWell Health locations and services offered.
Yes, we are here to provide care to anyone and everyone in the community. Our CommWell Health staff, our board members and community members all use our health centers. Whether you have insurance or not, we will still provide services to you.
We require your insurance co-payment at the time of visit. There are nominal fees required with the sliding-fee scale program regardless of the discount level. These payments are required at the time of registration for each visit. We accept cash, check, all major credit cards and debit cards. We know it is uncomfortable to talk about payment, but we do our best to work with you to make care affordable for you.
Making an appointment is easy! Simply call 1-877- WELL ALL (1-877-935-5255) and you will be connected to our centralized scheduling department that will assist you with your appointment.
If you are an existing patient you may use your Patient Portal to schedule your appointment. You may also go to your nearest CommWell Health center and schedule an appointment with a front desk representative. Visit our Appointments page for more information and what you need to bring with you.
Yes, CommWell Health has bilingual staff and interpreters to assist you if needed. We also use video and audio language assistance services if our bilingual staff does not speak your language.
Yes, CommWell Health has Certified Application Counselors (CAC) trained and available to answer questions about the Affordable Care Act and the Health Care Marketplace. Please visit our Get Health Insurance (ACA) page for more information and to make an appointment with one of our CAC’s to discuss health coverage.
Same day appointments and walk-in appointments are available – please call 1-877- WELL ALL (1-877-935-5255) for the latest information about walk-in and same day appointments for medical, dental and behavioral health.