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As a NHSC site, CommWell Health promises to:

  • 1

    Serve all patients.
  • 2

    Offer discounted fees to those who qualify (Ask about our EagleCare program!)
  • 3

    Not deny services based on a person's: Race, color, sex, national origin, disability, religion, sexual orientation, or inability to pay.
  • 4

    Accept Medicaid, Medicare and Children's Health Insurance Program (CHIP) and commercial insurances.

Federal Tort Claims Act

This Health Center, CommWell Health, is a Health Center Program grantee under 42 U.S.C. 254b, and a deemed Public Health Service employee under 42 U.S.C. 233(g)-(n).

The Federally Supported Health Centers Assistance Acts (FSHCAA) of 1992 (Pub. L. 102-501) and 1995 (Pub. L. 104-73) extend Federal Tort Claims Act (FTCA) protections under 28 U.S.C. 1346(b), 2401(b),

and 2679-81 to eligible health centers funded under the Health Center Program, section 330 of the Public Health Service (PHS) Act (42 U.S.C. 254b), as amended. Tri-County Community Health Council, Inc doing business as “CommWell Health”, is protected under this legislation.

CommWell Health receives Health and Human Services funding and has Federal Public Health Services deemed status with respect to certain health or health-related claims, including medical malpractice claims, for itself and its covered individuals.

Patient Care and Safety Concerns

If you have concerns about patient care or safety please ask to speak with a Patient Representative or Practice Manager at your CommWell Health service location so your concern may be documented and addressed.

Any unresolved patient safety or quality of care concerns may be reported to the Joint Commission.

You may contact the Joint Commission by email, fax or phone:

Fax: 630-792- 5636
Mail: Office of Quality and Patient Safety, The Joint Commission, One Renaissance Boulevard, Oakbrook Terrace, Illinois 60181

Summarize the issue in two pages or less and include the name and full address of the organization in question. For more information call The Joint Commission’s toll free number, (800) 994-6610, available weekdays, 8:30am – 5pm, Central Time.

Equal Opportunity Provider and Employer

CommWell Health is an Equal Opportunity Provider and Employer.
In accordance with Federal Law and Department of Agriculture (USDA) policy, this institution is prohibited from discriminating on the basis of race, color, national origin, sex, or disability.

To file a complaint, of discrimination, write:

USDA, Director, Office of Adjudication 1400 Independence Avenue, SW, Washington, DC 20250-9410 or call Toll-free (866) 632-9992 (Voice).

Individuals who are hearing impaired or have speech disabilities may contact USDA through the Federal Relay Service at (800) 877-8339; or (800) 845-6136 (Spanish). USDA is an equal opportunity provider and employer.

Fraud and Abuse Hotline

You are encouraged to report matters involving Medicaid fraud and abuse. You may remain anonymous; however, sometimes to conduct an effective investigation, staff may need to contact you. 

Your name will not be shared with anyone investigated. In rare cases involving legal proceedings, your name may need to be revealed.
Medicaid fraud and abuse is when a person knowingly cheats or is dishonest, resulting in a benefit such as payment or coverage.

Examples of Medicaid fraud and abuse:

  • An individual does not report all income when applying for Medicaid
  • An individual does not report other insurance when applying for Medicaid
  • A non-recipient uses a recipient's card with or without the recipient's knowledge
  • A provider’s credentials are not accurate
  • A provider bills for services that were not rendered
  • A provider performs and bills for services not medically necessary


  • Division of Medical Abuse
  • Medicaid Fraud and Abuse
  • 1-877-DMA-TIP1
  • 1-877-362-8471


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