CommWell Health is committed to provide quality, compassionate, exceptional care to all patients, at all times. Your well-being is important to us. If you become sick or need to speak to a nurse after regular business hours please do the following:
For concerns such a child with a fever, possible reaction to a prescription medication, or just needing to know what to do to better care for yourself, call 1-877 WELL ALL (1-877-935-5255) after hours and your call will be connected with an after office hours nurse triage service, that provides a nurse who will discuss your health problem. The Nurse Triage Service have access to the on-call CommWell Health medical provider directly, if there are any questions as to your care and what should be done.
Please follow ALL INSTRUCTIONS given by your After Hours Triage nurse, to ensure the best care is received.
Please report any problems you encounter with the After Hours Nurse Advice/Triage Service by call 1-877-WELL ALL (1-877-935-5255) during regular business hours and ask to be transferred to the Senior Director of Corporate Compliance.
CommWell Health uses a medical triage and health education phone service that provides support to our patients after normal business hours, on weekends or when the clinic is closed for holidays or emergency closures e.g weather related. NurseWise’s triage nurses are experienced professionals who have the knowledge to help patients with immediate health concerns make informed decisions. Through accurately identifying callers’ needs, the clinical teams ensures patients are directed to the appropriate level of care for their situation – whether it be providing home care guidance, recommending a visit to Urgent Care or the emergency room.
The after hours triage service does not make appointments. The patients need to call the clinic on the next business day to schedule emergency room follow up appointments or to make a regular appointment.