Transformative Culture - CommWellHealth's Values and Mission

Culture

What you settle for stays with you. Why settle for average when you can be phenomenal? Why live in a chicken coop when you can fly like an eagle? You are the gatekeeper of your destiny. Shut the door to ordinary and open your life to extraordinary.

~ Unknown

Eagle Excellence at CommWell Health

CommWell Health is proud of its efforts to offer colleagues opportunities for personal and professional growth and development through building new skill sets and knowledge through our Eagle Excellence Program.

The Eagle Excellence Program is designed by CommWell Health colleagues for CommWell Health colleagues.

Recognition and Loyalty Programs

CommWell Health encourages the recognition of colleagues at all levels for outstanding performance. The spirit and intent is to recognize and reward the Eagle Excellence of colleagues through well-defined, authorized recognition programs. This is an excellent way to acknowledge your fellow colleagues for their loyalty and dedication to CommWell Health.

The High Flyer Awards

The High Flyer Awards are presented to colleagues that have been observed providing extraordinary customer or team service efforts by living out the CommWell Health Core Values: Collaborative Leadership, Learning Environment, Continuous Improvement, Integrity, Value of Valuing, and Team Work.

The High Flyer recipients will receive a High Flyer treat and entered into a monthly drawing for a $25 gift card.

The Eagle Star Colleague of the Quarter:

This award will be presented to any CommWell Health colleague/employee nominated by a patient, manager, or co-worker. This award is for a colleague/employee who has been truly outstanding in the performance of their duties and who has thus set an example for all! The nomination for this award must indicate details of the outstanding services performed by the CommWell Health colleague/employee.

All eligible nominated colleagues will receive a letter from the CommWell Health Eagle Excellence Council congratulating them for being nominated for Eagle Star Colleague of the Quarter.

The Eagle Star Colleague of the Quarter Award will receive a $100 gift card and recognition on the website and social media pages.

The goals of the Eagle Excellence Program are:

The personal and professional development of colleagues delivers transformation of the culture, based on the mission, vision, values and leadership management philosophy of the organization.
Provides a corporate succession structure for colleagues in needed positions in leadership and management.
Drives a work culture based on the adopted leadership cultural philosophy of CWH.
Foster a workplace learning environment that encourages colleague growth and development.
Purposefully create a transparent, questioning and continuous improving culture of excellence.

Components of Eagle Excellence

Eagle Excellence seeks to engage CommWell Health colleagues at every level in the organization. The initiative is designed to engage colleagues at all levels within the organization by participating in structured team-based collaborative work, committing to a quality ethic in all aspects of one’s work, utilizing performance data to monitor and improve patient satisfaction and service quality, developing and enhancing interpersonal and professional skills and fostering the truth that everyone has the ability, as a leader, to influence others in a productive and positive manner.

Eagle Excellence Flight School – CommWell Health colleagues who desire to participate in the Eagle Excellence program as Soaring Eagles may enroll in Flight School. Flight School is a two-year curriculum on the foundations of leadership and includes topics such as: public speaking, team building, conducting and facilitating successful meetings, quality improvement, and health center operations. Flight School graduates may then become Soaring Eagles.
Soaring Eagles – Newly graduated Flight School colleagues may now begin application of what they have learned through teaching workshops with Eagle Mentors across the organization on different topics related to Eagle Excellence. Soaring Eagles teach quarterly staff trainings on leadership topics such as identifying personal strengths and empathy. Soaring Eagles may also participate in Master Mind Groups. Master Mind Groups are offered during lunch time and by conference call.
Eagle Mentors are former Soaring Eagles who have been selected by existing and former Eagle Mentors, Visionary Eagles (Senior Leaders) and Golden Eagles (Leadership Management) to serve as a mentor. Eagle Mentors serve as a trainer and coach to the Soaring Eagles and employees in Eagle Flight School. Mentors may serve as members of the Eagle Excellence Council and assist in Quality Eagle Teams and Operation Eagle meetings and Fly Ins (Team Service Huddles).
MasterMind Groups – Leadership professional and personal development is achieved at CWH through a leadership training program focusing on leadership best practices, principle and values through workshops and Master Minds Groups. Leadership consist of middle management referred to as Golden Eagles, senior leadership known as Visionary Eagles and Medical, Dental and Behavioral Health providers known as Eagle Wings. Education is tailored for each specific group. This development is ongoing as long as an employee is employed at CWH. Master Mind Groups are also offered on a voluntary basis to Eagle Mentors during lunch time and by conference call.