Putting Patient Satisfaction First

Patient Satisfaction Scores

At CommWell Health, we are committed to providing patients and their families not only with the highest level of primary medical, dental and behavioral health care but also with the best possible service. That means friendly, open communication between patients, families, and their care team and friendly, engaged staff. This is the foundation of the patient-centered health home.

Customer Service

We believe friendly, caring service is an integral part of patient-centered health home care. Everyone on our team follows our Behavior Code of Ethics to ensure all patients and families receive the care and respect they deserve.

CommWell Health Ratings and Reviews

CommWell Health is committed to providing the information you need to make important decisions about your health care. One important way we are doing this is by publishing star ratings and reviews for CommWell Health providers who care for patients.

Understanding how other patients feel about their experiences should help you feel more confident in choosing the right provider.

How Are Ratings and Comments Obtained?

The ratings and reviews seen on provider profiles are gathered from patient surveys, which are conducted by an independent patient satisfaction organization – Crossroads Group, Inc. This trusted vendor is used by health care organizations and programs throughout the United States and ensures the information we provide is not biased.

How Can I Fill Out a Patient Survey and Contribute to a Doctor’s Star Rating?

On behalf of CommWell Health, Crossroads Group, Inc. conducts telephone surveys to patients who visit a CommWell Health provider.

How Can I Fill Out a Patient Survey and Contribute to a Doctor’s Star Rating?

As a Patient-Centered Health Home CommWell Health is committed to providing the most comprehensive care to you and your family. A Patient-Centered Health Home is not just a physical space.

It is a group of health and community agencies that have agreed to work together to help you with your family get additional care and support services and stay healthy.

In addition to our primary medical, dental, and behavioral health services, we affiliate with many health care providers in the region to give you the best health care possible.